Everyone in South Africa is becoming increasingly concerned at the level of unlawful and inappropriate behaviour that is taking place in our universities and other tertiary institutions on a daily basis. This unacceptable behaviour takes the form of criminal acts, dishonesty, racism, sexual abuse, bullying, substance abuse, possession of firearms and weapons, serious assault and tragically even murder!

STUDENTLINE provides all stakeholders of tertiary institutions - whether students, academic and other staff, parents or members of the community - with the opportunity to report any unacceptable behaviour anonymously and confidentially without fear of victimisation.

The BE HEARD™ contact centre operates 24-hours a day and 7 days a week and its multilingual agents are able to accept calls in most of SA’s official languages.

Reports can be sent to the contact centre by:

Once the BE HEARD™ contact centre has transcribed the report and sanitised it to ensure that the identity of the person making the report is not compromised, the report will be sent to a designated person or persons at the specific institution by e-mail. All telephone calls are digitally recorded and the key details are captured on a database.

Should BE HEARD™ management (in their sole discretion) decide that a report is urgent and important they will take all reasonable steps to contact at least one of the designated persons by telephone as soon as possible.

Should the report concern the designated person it will be reported to another person - perhaps the chairman of council of the institution.

Once a tertiary educational institution subscribes to BE HEARD™ it will be sent an e-handbook providing tips and guidelines to ensure that the institution derives maximum benefit from the STUDENTLINE service.

BE HEARD™ has a comprehensive menu of awareness and promotional materials from which each institution can select the materials to promote the service that best suits their requirements and the culture of their institution.

The monthly subscription fee for the service is R7 000 excluding VAT. There are no hidden charges and this fee includes all the telephone costs. Please note that PURCO members are entitled to a reduced monthly subscription of R6 500 excluding VAT.

An institution is required to sign an agreement for a minimum period of one year. Should an agreement be signed for two or three years the monthly subscription will remain unchanged for the duration of the agreement. Should an agreement for one year be signed and it is subsequently decided to continue, the monthly subscription will increase by 7% for the second and following years.

Payment should be made by debit order on the 1st day of the month in which the service is rendered.

The management of BE HEARD™ has more than ten years experience of operating specialised contact centres such as STUDENTLINE and can be absolutely relied upon to manage all information with the utmost discretion, confidentiality and professionalism.

To subscribe to our STUDENTLINE service, please e-mail us at mail@beheard.co.za or call us on 080-BEHEARD (080-234-3273).